Hi everyone,
I'm excited to share that I'll be presenting on "Managing Refunds, Prepayments, and Account Balances in a Medical Practice" at our upcoming session. My talk will explore best practices for processing refunds and handling patient overpayments, along with compliance issues related to unclaimed money laws.
As I prepare, I'd love to tap into our collective experience. I have a few questions for those who have navigated these challenges in their practices:
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Refund Processing:
- How does your practice manage refund requests?
- What systems or processes do you have in place to ensure timely and compliant refund management?
-
Unclaimed Property Audits:
- Has your practice ever undergone an unclaimed property audit?
- If so, would you be willing to share any experiences or lessons learned? (I assure you, all shared experiences will remain anonymous.)
-
Handling Overpayments and Credit Balances:
- What pitfalls have you encountered when managing patient overpayments or credit balances?
- Conversely, do you have any pearls of wisdom or best practices that have helped streamline these processes?
Your insights will not only enrich my presentation but also help us all refine our processes to ensure both compliance and better patient satisfaction. Thank you in advance for sharing your experiences and advice!
Looking forward to your responses.
Best regards,
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Carol Ittig , MBA, FACMPE
Administrator
Children's Orthopaedic and Scoliosis Surgery Associates LLP
cittig18@chortho.com------------------------------