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  • 1.  Healow Payments

    Silver MVP
    Posted May 18, 2023 11:02 AM

    As forced to, we moved to Healow Payments at the end of April. When we were setup, they didn't turn-on the "statement code" to print on the patient's bill. Once that was done, we now find this code is not being uploaded to Healow Pay so when patients login, input their unique code, nothing is found. My case has been open for a week now without resolution.  Anyone else experiencing this?



    ------------------------------
    Jeff Baldick
    Practice Administrator
    Greater Rochester Orthopaedics PC
    Rochester NY
    585-295-5314jbaldick@gro-md.com
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  • 2.  RE: Healow Payments

    Posted May 18, 2023 12:37 PM
    We are using HEALOW pay, but also send printed statements that allow patients to pay using our website.  

    Thank you, 

     

    Alejandro Fernandez, MBA, CMPE 

    Chief Executive Officer 

    Synergy Orthopedic Specialists, Inc. 

    San Diego Arthroscopy Sports Medicine Fellowship, Inc. 

    4445 Eastgate Mall, Suite 105 

    San Diego, CA 92121 

    (858) 412-6080 Ext. 1216 

    www.synergyorthopedic.com 

    http://linkedin.com/in/alexfernandezmba 



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